Colorful Silk Mascara – Waterproof & Smudge-Proof Blue, Red, Black Cream for Lengthening, Curling & Volumizing Lashes

At Bangzz Beauty Online, we’re committed to ensuring your shopping experience is seamless from start to finish. Below, you’ll find important details regarding our shipping policies, estimated delivery times, and other relevant information.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) once your payment has been confirmed. After your order is processed and packaged, it’s prepared for shipment, and we’ll send you a confirmation email with tracking information.

Shipping Time

Our standard delivery time is 12 to 15 business days. This time frame may vary slightly depending on the destination country and other factors such as customs processing times. Please note that holidays and peak seasons may also impact delivery times.

Shipping Rates

We strive to provide the best value in shipping for our customers. Shipping rates are calculated based on the weight and destination of your package and will be displayed at checkout.

Tracking Your Order

Once your order has been shipped, you’ll receive an email containing a tracking link. This will allow you to monitor the progress of your shipment. Please note that it may take up to 48 hours for tracking information to update after dispatch.

Delayed or Lost Packages

While we make every effort to ensure timely delivery, unforeseen delays can occasionally occur due to customs, postal delays, or other external factors. If your order has not arrived within the expected delivery timeframe, please contact our customer service team at francobangzzcollections@gmail.com. We will work with the carrier to locate your package and keep you updated.

Customs and Import Taxes

International orders may be subject to customs fees, taxes, or import duties imposed by your country’s customs department. Bangzz Beauty Online is not responsible for these additional charges. It’s advisable to contact your local customs office for more information before placing an order.

Questions and Support

We’re here to help! If you have any questions about our shipping policy, or if you need assistance with tracking or delivery, please don’t hesitate to reach out to our customer service team at francobangzzcollections@gmail.com.

Thank you for shopping with Bangzz Beauty Online! We appreciate your patience and look forward to providing you with quality products and excellent service.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at francobangzzcollections@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at francobangzzcollections@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at francobangzzcollections@gmail.com.